Since 2023, Pro HSB has served as a permanent, reliable, and strategic partner in passport control support at Schiphol Airport. In close and intensive collaboration with border authorities, our hospitality staff and supervisors support the complex and extensive passenger flows at the entry and exit borders (Schengen and non-Schengen) of the European Union on a daily basis.
Passport control is a formal and strictly secured border where calm, structure, and discipline are of crucial importance for border management. Our employees ensure tight, orderly, and calm guidance in the queues. By proactively checking travelers in advance for the correct, opened documents and efficiently directing them to the right counters or e-gates, we prevent congestion and maintain calm in this critical border area.
Our supervisors play an absolute key role in this long-term and structural project. They continuously monitor the length, dynamics, and behavior within the queues, directly manage the hospitality teams on the floor, and liaise lightning-fast with the Royal Netherlands Marechaussee whenever the situation demands it. Their quick decision-making and experience guarantee that the flow remains orderly and safe under all circumstances.
In addition to our passport control support and hospitality services, Pro HSB also delivers high-quality security services. An important foundation of this is our years-long, successful collaboration with CTSN at Rotterdam The Hague Airport (RTHA). At this dynamic regional airport, our security guards ensure a safe, orderly, and welcoming environment daily for both passengers and airport personnel. This long-term partnership highlights our versatility and proven expertise within aviation security.
Year in, year out, the Pro HSB team assists and guides millions of international passengers through passport control in an exceptionally professional, efficient, and hospitable manner. This structural partnership is the ultimate proof of our consistent quality, operational reliability, and ability to contribute at the highest level to border security and travel efficiency at one of Europe's largest and most important airports.
Your partner in reliable and professional service solutions. We combine maximum security with high-quality hospitality.
